Terms of Service

You must be at least 16 years old to use the Service. By creating an account, you represent that you meet this requirement and that all registration information you provide is accurate and complete.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must:

• Keep your password secure and not share it with others
• Notify us immediately of any unauthorized access to your account
• Ensure that anyone using the Service through your account complies with these Terms

You may create or join workspaces to collaborate with team members. Workspace owners and admins are responsible for managing members, roles, connected accounts, and permissions. Feature access and usage limits are determined by your subscription plan.

The Service currently integrates with LinkedIn, X (Twitter) and Threads (Meta). Your use of those platforms through ContentOS remains subject to each platform's own terms of service, community guidelines, developer policies, and applicable laws, including their rules on automation, content, and platform manipulation. You are solely responsible for understanding and complying with those third-party terms. ContentOS is not affiliated with, endorsed by, or sponsored by LinkedIn, X, Meta, Threads, or any other platform, and their names and marks belong to their respective owners.

We do not operate, control, or guarantee the policies or enforcement actions of any third-party platform. We make no representation or warranty that your use of the Service will keep your social accounts in good standing. Account restrictions, suspensions, shadowbans, rate limits, content removals, loss of reach, loss of followers, or permanent bans may occur for reasons entirely outside our control - including platform policy changes, automated enforcement, user reports, or activity that predates your use of ContentOS.

By connecting a social account and enabling publishing, scheduling, automation, engagement, or agent API features, you acknowledge and accept that:

• Automated posting, bulk actions, AI-generated replies, and API-driven workflows may trigger platform safeguards or restrictions
• You assume all risk associated with account access, content published through the Service, and any resulting platform action taken against your accounts
• We are not responsible for investigating, appealing, or reversing platform enforcement decisions on your behalf
• Outcomes such as reach, engagement, revenue, or account longevity are not guaranteed
• Some features may connect to a platform through a third-party integration provider rather than that platform’s official API, and a platform (including LinkedIn) may treat the use of third-party or automation tools as a breach of its own terms and restrict, suspend, or permanently ban the account involved
• You choose which accounts to connect, which features to enable, and how often and at what volume they act, and you remain solely responsible for those choices and their consequences
• You use the Service at your own discretion and risk, and we are not responsible for the decisions you make or the outcomes that follow from using it

When you connect a social account via OAuth or other credentials, you represent that you are the account owner or have explicit written authorization to grant ContentOS access to publish, read, and manage content on that account. You are liable for any unauthorized connections made through your ContentOS account.

We may modify, throttle, suspend, or disable features (including publishing, automation, or agent access) if we reasonably believe your use violates platform policies, poses legal risk, or threatens the integrity of the Service. We are not obligated to provide advance notice when immediate action is required to protect the Service or other users.

Data shown or acted on by the Service comes from third-party platforms and integration providers, which may change their systems, impose new restrictions, or experience outages without notice. That data may therefore be incomplete, outdated, inaccurate, or temporarily unavailable, and we are not responsible for changes a third-party provider makes to its services. You are responsible for reviewing results before relying on them and for configuring automations so that they do not take cascading actions on data that may be wrong.

You retain ownership of all content you submit to the Service, including drafts, voice samples, brand materials, media, and configuration data (“Your Content”). By using the Service, you grant us a limited, non-exclusive license to process Your Content solely to provide the Service to you.

Content generated or suggested by the Service is produced using AI models and automation. You are solely responsible for reviewing, editing, and approving all content before publishing, except actions you explicitly delegate under the managed content pilot. AI output may be inaccurate, incomplete, or inappropriate for your audience. We do not guarantee that generated content complies with platform rules, advertising standards, or legal requirements.

Once you publish or schedule content through the Service, you are fully responsible for that content and its consequences on connected platforms - including moderation actions, takedowns, account penalties, and any claims from third parties. This applies whether or not you reviewed the content before it was published, including content published by automation or autopilot features you enabled.

We use Your Content to train and improve the models that power the Service, including the voice model that writes in your style. We do not use Your Content to train general-purpose AI or machine learning models for unrelated products, and our third-party AI providers process your content only to return results to you - they do not train on it.

OAuth tokens, API keys, and session credentials you provide are encrypted at rest where configured and used only to operate features you enable. You must revoke access through the relevant platform if you suspect unauthorized use.

If you create agent API keys or enable programmatic access, you are responsible for securing those keys, monitoring their usage, and ensuring all actions taken via the API comply with these Terms and applicable platform policies. Compromised or misused keys are your responsibility until revoked. If you connect a third-party AI agent (such as a coding agent or assistant) to the Service, it accesses your data under your own account and authorization, the agent vendor’s terms govern its behavior, and actions it takes through your access are treated as actions taken by you.

The managed content pilot is optional and requires your explicit opt-in to its enrollment notice. We identify the assistant provider, authorized workspace, permitted data and applicable privacy and retention settings before enrollment. A pilot credential grants only its recorded access through Glove. Read-only credentials cannot post. Delegated posting credentials let the controlling operator create, edit, schedule, cancel and publish within the assigned workspace, platforms and limits without another per-post approval. Credentials do not expose your database, other workspaces or social account secrets.

Asset generation requires its own recorded grant. It uses your draft text and visual directions with configured generation providers and Clayzo software, subject to your plan and generation limits. Preparing a still creates public post media. Generation access alone does not authorize publishing, and revocation cannot recall already public media or charges from generation already in flight.

Posting actions use your existing connected accounts and share their publishing caps with other authorized operators. The assistant cannot grant itself broader access. This delegation does not authorize scraping, outreach or connecting accounts. You may withdraw through support and we will revoke future pilot access. Already committed schedules remain active until cancelled or the assignment is paused; revocation does not recall an in-flight provider request or erase previously received provider data. The enrollment notice and Privacy Policy explain retention and withdrawal.

The Service is available under various subscription plans, including free tiers with limited features. Paid plans offer additional capabilities and higher usage limits as described at checkout.

Paid subscriptions are billed in advance on a recurring basis through our payment processor. By subscribing, you authorize us to charge your payment method on file. All fees are quoted in USD unless otherwise stated.

You may cancel your subscription at any time through your account settings. Upon cancellation, you retain access to paid features until the end of your current billing period. We do not provide prorated refunds for partial billing periods except where required by law. This no-proration rule does not limit the one-month refund promise in Section 8.5.

We may change pricing with 30 days' advance notice. Price changes take effect at the start of your next billing cycle following the notice period.

If you request a refund within thirty (30) days of a specific paid charge, we will refund that charge in full, no questions asked, even if you already canceled. Submit the request through your account settings and we will process it through our payment processor. This promise sits alongside, and does not limit, any refund rights you have under applicable law.

The Service, including its software, design, documentation, trademarks, and associated intellectual property, is owned by ContentOS and protected by applicable laws. Nothing in these Terms grants you any right to use our trademarks, logos, or branding without prior written consent.

If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

If you believe content on the Service infringes your copyright, send a notice with the work identified, the material location, your contact details, and a good-faith statement to our designated agent: founder@trycos.ai, or ContentOS Copyright Agent, 24 Henry Pl, Millbrae, CA 94030. We respond to valid notices and terminate accounts of repeat infringers in appropriate circumstances.

We strive to maintain reliable availability for the Service. However, the Service is provided “as is” and we do not guarantee uninterrupted availability. Third-party platform API outages, policy changes, or authentication failures may affect features beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service when practicable.

You may request account termination through the support and data section of account Settings. After the request is verified and completed, your access to the Service will cease and we will process associated data in accordance with our Privacy Policy.

We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, misuse connected platforms, or engage in conduct we reasonably believe is harmful to the Service or other users. We will provide notice before termination when practicable.

Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Connected Social Accounts, Limitation of Liability, Indemnification, and Dispute Resolution) will continue to apply.

Before filing a claim, you agree to contact us through account Settings and give us 30 days to try to resolve the dispute informally. Most disagreements can be settled this way, and it is the fastest path for everyone.

If we cannot resolve a dispute informally within 30 days, you and ContentOS agree to resolve any claim arising out of or relating to these Terms or the Service through final and binding arbitration before the American Arbitration Association (AAA), under its Consumer Arbitration Rules. The arbitration will be conducted in English, by a single arbitrator, and may be held remotely or in San Mateo County, California, as the AAA rules provide. The arbitrator's decision may be entered as a judgment in any court with jurisdiction.

You and ContentOS each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person's claims or preside over any form of class or representative proceeding.

You and ContentOS each waive any right to a jury trial for claims covered by this arbitration agreement.

Either of us may instead bring an individual claim in small-claims court, as long as the claim stays in that court and is not removed or appealed to a court of general jurisdiction.

You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing founder@trycos.ai with the subject “Arbitration opt-out” from the email address on your account. Opting out does not affect any other part of these Terms.

If the class-action waiver in Section 16.3 is found unenforceable as to a particular claim, that claim must be brought in court, not in arbitration, and any remaining claims continue in arbitration. Except for the enforceability of the class-action waiver in Section 16.3 (which a court decides), the arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this Section 16.

Nothing in this Section 16 waives any right to seek public injunctive relief under California law to the extent such a waiver would be unenforceable. Any such claim may be brought in a court of competent jurisdiction.