Example: a pricing mistake
Tuesday, 9pm, reading a churn survey. I expected "too expensive". The top answer was "I never finished setup". We were not losing on price. We were losing in the first hour. The lesson: churn that looks like a pricing problem is often an onboarding problem. If you run a B2B product, try this: 1. Read the last 20 cancellation reasons in full. 2. Sort them by the day they stopped using the product. 3. Fix the first drop-off before you touch the price. What did your churn survey tell you that you did not expect?